FAQs
Although we are building an increasing number of new homes each year, we continue to provide the level of personal service and care that you might associate with a smaller business – we really do care about every new home we build and hope they will be as special to you as they are to us.
We hope this section of FAQ’s will help to answer any general questions you may have, but please do not hesitate to contact us if you need any additional information.
Finding your Woodstock Home
How do I find out details about forthcoming developments?
How do I arrange to view a new Woodstock Home?
Buying your Woodstock Home
You will be kept informed of progress on a regular basis and your Sales Advisor will update you as to how the purchase is proceeding, how the construction is going and, of course, answer any queries or address any concerns you may have.
Do I need to have appointed a solicitor before I reserve my Woodstock Home?
How do I reserve a Woodstock Home?
What information do I receive when I reserve my new home?
What happens if I have a property to sell?
How long is my property reserved for?
What happens when the reservation period expires?
Is my reservation fee refundable?
Can I choose any fittings for my new home?
Can I choose alternative fittings or extras for my new home?
Can I visit my new home whilst it’s being built?
Will I have the chance to inspect my new home before moving in?
What happens on moving day?
When can I collect the keys to my new home?
Once You Have Moved In
We are justifiably proud of our commitment to providing all our customers with the very highest levels of service before, during and after the purchase of their new Woodstock home.
We provide all our customers with a homeowners’ manual, packed with information about the local area, how to care for your home and how to contact us if you do have any problems or concerns.
Who do I contact if I have any queries once I’ve moved in?
What if I notice a defect in my new home?
Do I lose the NHBC Buildmark Warranty if I sell my new home?
Can I make alterations or extensions to my new home?
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