Image of a luxurious bathroom from Woodstock Homes

Customer Care

Before You Move

We recognise that buying a property is a major investment both financially and emotionally. We will do everything we can to make buying your new home as easy and pleasurable as possible, from the moment you find your dream home to “moving in” day.

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Pre-occupation Inspection and Demonstration

Two weeks before legal completion, you receive a tour of your new home, any snags are recorded and we aim to put them right before your move in day. You also receive a demonstration of appliances, heating systems, meters and stop valves.

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After You Move

We realise that questions sometimes arise after you’ve moved in, so we’ve designed an after sales service to really help you settle into and fully enjoy your new home.

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Keeping You Safe on Site

When you visit one of our new homes, we keep you safe. Visitors are given hard hats, are accompanied by trained staff. Your safety is of paramount importance, we abide by all health and safety legislation.

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Customer Charter

We are proud of our commitment to provide every customer with the very highest levels of service before, during and after the purchase of their new Woodstock home.

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"The staff and builders have all been very nice and helpful. Very impressed with the house and would recommend the company to others."

Stephanie Von Kimmelmann on Kelston Mews

 

"Very impressed with the marketing materials as the house was still being built. I've had the pleasure to liaise with Martin directly in the initial stages of the purchase process."

Marta Kedsiora on Kelston Mews

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